Privacy Policy

Status: September 28, 2026

1. Controller

The party responsible for the processing of personal data in connection with this website and the online shop is:

Nutrexin AG
Albisriederstrasse 5
8003 Zurich
Switzerland
Phone: +41 44 496 10 30
E-Mail: info@nutrexin.ch
UID: CHE-112.327.856

For questions regarding data protection or the exercise of your data protection rights, you can reach us via the contact details provided above.

2. Scope and Legal Basis

This privacy policy provides information on how Nutrexin AG processes personal data when you visit our website nutrexin.ch, use our online shop, create a customer account, contact us, place orders, subscribe to newsletters or other marketing communications, leave reviews, or otherwise interact with us.

We process personal data in accordance with applicable Swiss data protection law, in particular the Federal Act on Data Protection (FADP) and the Data Protection Ordinance (DPO).

Insofar as foreign data protection law is additionally applicable in individual cases, particularly the General Data Protection Regulation (GDPR) of the European Union, we also take the corresponding legal requirements into account.

3. What Personal Data We Process

Depending on how you use our website and our offerings, the following categories of personal data, in particular, may be processed:

• Master data such as name and, where applicable, company name;
• Contact information such as postal address, email address, and phone number;
• Order, contract, and delivery data;
• Payment and transaction information;
• Information on customer accounts and logins;
• Information in connection with professional or business customer accounts;
• Contents of contact inquiries and other correspondence;
• Newsletter and marketing preferences;
• Product and company reviews;
• Technical data such as IP address, browser, device type, operating system, as well as date and time of access;
• Usage and interaction data, for example, pages visited, products viewed, shopping cart contents, and interactions with our website;
• Cookie and similar identification data, insofar as such technologies are used.

4. Purposes of Data Processing

We process personal data in particular for the following purposes:

• Provision and operation of our website and our online shop;
• Processing and fulfillment of orders;
• Delivery of products and processing of payments;
• Management and administration of customer accounts;
• Management of professional, therapist, and business customer accounts;
• Processing of inquiries and customer service;
• Handling of complaints, replacement deliveries, and product recalls;
• Sending of newsletters and marketing information, insofar as permitted or consented to;
• Analysis and improvement of our website, offerings, and services;
• Personalization of content and shopping experiences;
• Measurement of the effectiveness of marketing activities;
• Prevention of abuse, fraud, and security incidents;
• Compliance with legal and regulatory obligations;
• Enforcement and defense of legal claims.

5. Operation of the Online Shop with Shopify

Our online shop is operated via the e-commerce platform Shopify. As part of visiting and using the online shop, Shopify processes technical, usage, account, order, and other personal data necessary for the operation of the platform and the provision of shop functions.

Shopify may process personal data when, among other things, you visit our website, search for products, view products, use a shopping cart, use a customer account, or place an order.

Information on how Shopify processes the personal data of consumers can be found in Shopify's privacy policy: Shopify Privacy Policy for Consumers.

Personal data may also be processed in connection with the use of Shopify in countries outside of Switzerland. In doing so, the safeguards required under applicable data protection law are applied.

6. Shopify Network Intelligence

Shopify Network Intelligence is activated in our shop.

In this context, Shopify may use customer data and information about interactions with our shop along with data from interactions with Shopify and other Shopify merchants to provide so-called advanced services. This may include, in particular, improved shop functions, personalization, security features, performance optimization, and improved targeting of advertising.

Other Shopify merchants do not receive direct access to our customer data through this.

To the extent that processing for personalized or targeted advertising or other non-essential purposes requires consent, such processing only occurs in accordance with the data protection settings you have chosen.

You can change your cookie and data protection preferences via the settings provided on our website or revoke previously granted consent for the future.

Further information as well as options for exercising rights against Shopify can be found in Shopify's Privacy Portal as well as in the Shopify privacy policy linked above.

7. Customer Accounts and Login

You can create a customer account on our website or use the customer account functions offered by Shopify.

In this process, we process in particular the contact, account, order, and login data required for the account. This processing serves to provide and manage the customer account, display orders, and simplify future ordering processes.

8. Professional Area and Business Customers

nutrexin.ch also features a secure professional area for authorized professionals or business customers.

In connection with the registration, activation, and use of this area, we may process in particular your name, contact details, company or practice details, information regarding professional activity, login data, and information on individually agreed terms.

This data is used to manage eligibility for the professional area, provide access, and process individually agreed business customer conditions.

9. Orders and Contract Fulfillment

When you place an order, we process in particular your name, billing and delivery address, contact details, ordered products, order value, delivery information, and information regarding payment status.

This data is used for contract fulfillment, delivery, customer communication, accounting, complaints, and, where applicable, for recalls or other security-relevant information.

To the extent necessary, relevant data will be shared with service providers, for example, transport, logistics, IT, or payment service providers.

10. Payment Processing via Payrexx

We use the payment service provider Payrexx for online payments.

Depending on the chosen payment method, the data required for payment processing is transmitted to Payrexx and, where applicable, to the participating payment, card, or financial service providers. This may include, in particular, name, order and transaction data, payment information, IP address, and other information required for payment processing or fraud prevention.

The actual processing of sensitive payment data is generally performed by the respective payment service provider and not by Nutrexin AG, unless we receive this data ourselves.

Payrexx is operated by:

Payrexx AG
Burgstrasse 20
3600 Thun
Switzerland

Further information can be found in the privacy policy of Payrexx: Payrexx Privacy Policy.

11. Telephone Orders and Purchase on Account

For telephone orders, we process the personal data required for the order, delivery, invoicing, and customer communication.

If a telephone order is processed on account, we use the corresponding data for invoicing and payment monitoring.

Currently, no automated credit check is carried out in connection with this purchase on account.

12. Contact Form and Contacting Us

If you contact us via the contact form, we process the information you have entered.

The contact form on nutrexin.ch includes in particular:

• Name;
• E-mail address;
• Phone number;
• Content of the message.

The e-mail address is required to process the inquiry. The other information is used according to your input to process your request.

The same applies to inquiries via e-mail, telephone, or other communication channels.

13. Newsletter and Marketing with Klaviyo

We use Klaviyo for newsletters, marketing communication, and associated automations.

If you subscribe to our newsletter or other marketing communication, we may process in particular your name, e-mail address, phone number, IP address, consent status, as well as information about your interactions with our messages and our shop.

Klaviyo may also process information on opens, clicks, orders, and other interactions, insofar as this is permitted under your data protection settings.

Marketing communication is only sent within the scope of legal requirements. You can revoke your consent at any time with effect for the future, for example, via the unsubscribe link in a marketing e-mail.

For marketing subscriptions, we use a double opt-in procedure where configured accordingly.

The service provider is:

Klaviyo, Inc.
125 Summer Street, Floor 6
Boston, MA 02110
USA

Klaviyo may process personal data in the USA and other countries. For processing under Swiss data protection law, Klaviyo provides appropriate contractual safeguards.

Further information can be found in Klaviyo's privacy information.

14. Product and Company Reviews

Product and, where applicable, company reviews can be displayed and submitted on our website.

For this purpose, we use in particular the review service Loox.

If you submit a review or interact with review functions, we may process in particular your name or provided display name, e-mail address, review content, review score, photos or other voluntarily submitted content, as well as technical and usage-related data.

Insofar as a review is published, the information provided for this purpose will be displayed publicly on our website.

Loox processes personal data in connection with the provision of its review platform and may use subcontractors for this purpose.

Please do not publish any confidential, health-related, or other particularly sensitive personal data in reviews.

15. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some of these technologies are technically necessary for the online shop to function, for example, for shopping cart, login, security, and checkout functions.

Other technologies may be used for statistics, analysis, personalization, and marketing.

Insofar as consent is required for non-essential cookies or comparable technologies, these will only be used in accordance with your selection via our cookie or data protection settings.

You can change your consent or your selection at any time with effect for the future via the data protection settings offered on our website.

16. Web Analysis with Google Analytics

We intend to use or are using Google Analytics 4 (GA4) to analyze the use of our website as soon as the corresponding integration is activated.

Google Analytics may process in particular information about page views, interactions, device and browser, approximate geographic region, as well as technical identifiers and cookie information.

We use the information obtained thereby for statistical analysis and improvement of our online offerings as well as to measure the use of our website.

Insofar as Google Analytics is not technically necessary and consent is required, the analysis is only activated after corresponding approval.

The provider is Google. In connection with Google services, data processing may take place outside of Switzerland, particularly in the USA.

17. Advertising and Conversion Tracking

In the future, we may use services from Google and Meta to measure the effectiveness of our advertising and – if permitted by you – to display advertising in a more relevant manner.

Such services are only used if they are actually activated on our website.

Insofar as non-essential cookies or other tracking technologies are used for this purpose or data is processed for personalized or targeted advertising, this is done in accordance with applicable legal requirements and your data protection settings.

You can refuse corresponding consent via the cookie or data protection settings or revoke it with effect for the future.

18. Embedded Social Media Content

Content or feeds from social networks, in particular Instagram and Facebook, can be embedded on our website.

When loading such content, technical information such as IP address, device and browser information, as well as information about visiting our website may be transmitted to the respective platform operator. If you are simultaneously logged into the respective social network, the platform operator may be able to associate the interaction with your user account.

Insofar as such embedding is not technically necessary and consent is required, the corresponding content or the associated data transmission is only activated after your approval.

For further processing by the respective social networks, their own data protection provisions apply.

19. Social Media Profiles and External Links

Our website also contains links to our presences on social networks.

When you access such an external link, you leave our website. The respective platform operator is generally responsible for subsequent data processing on the respective platform.

20. Technical Service Providers and Shopify Apps

For the operation of our online shop, we use various technical service providers and Shopify apps.

This may include, in particular, services for order processing, discounts, bundles, automations, product management, translations, reviews, access control, and technical interfaces.

Insofar as such providers process personal data on our behalf, they generally only receive the data necessary for the provision of the respective service.

Not every installed app necessarily processes personal data of website visitors or customers. Therefore, in this privacy policy, we specifically list those services whose processing of personal data is particularly relevant to users.

21. Disclosure of data to third parties

We only pass on personal data if this is necessary for the provision of our services, if there is a legal basis for doing so, if consent has been given, or if there is another overriding legitimate interest.

Recipients can in particular be:

• IT, hosting, and e-commerce service providers;
• Payment service providers;
• Transport and logistics companies;
• Newsletter and marketing service providers;
• Analysis and advertising service providers;
• Review platforms;
• Consultants, authorities, or other recipients, insofar as this is legally required or permitted.

22. Data processing abroad

Individual service providers we use are located outside of Switzerland or process data in other countries.

Personal data can therefore be processed in particular in countries within the European Economic Area, as well as in the USA and other countries.

Insofar as the country in question does not offer a level of data protection recognized as adequate by Swiss law, we use suitable protection mechanisms as required, such as recognized standard contractual clauses or other guarantees provided for by law.

Legal exceptions remain reserved.

23. Retention period

We only retain personal data for as long as is necessary for the respective processing purposes or as long as there are legal, contractual, or operational retention interests.

Order, contract, and accounting documents are stored in particular in accordance with legal retention obligations.

Data that is no longer required and is not subject to a retention obligation will be deleted or anonymized, insofar as this is technically and organizationally possible.

24. Data security

We take appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or unauthorized disclosure.

The transmission of our website is generally encrypted.

Despite appropriate security measures, complete security in data transmission and storage cannot be guaranteed.

25. Rights of data subjects

Insofar as the legal requirements are met, you have, in particular, rights regarding your personal data under the applicable data protection law.

These may include in particular:

• Information about processed personal data;
• Correction of incorrect personal data;
• Deletion or destruction of personal data, insofar as there are no opposing legal grounds;
• Release or transfer of certain personal data, insofar as the legal requirements are met;
• Revocation of consent with effect for the future;
• Objection to certain processing, insofar as a corresponding right exists.

To exercise your rights, you can contact us at info@nutrexin.ch.

Please note that legal restrictions and exceptions may apply and that we may require appropriate proof of identity to prevent misuse.

26. Consents and revocation

Insofar as we process personal data on the basis of your consent, you can generally revoke this consent at any time with effect for the future.

A revocation has no influence on the legality of the processing that took place prior to the revocation.

27. Changes to this privacy policy

We can adapt this privacy policy if our data processing, the services used, or legal requirements change.

The current version published on this website applies.